My parents had a much better lesson on Saturday. Hermione was not as anxious and was working much better than she did on her first lesson, which made the experience more pleasant for the both of them. They did arrive 30 minutes before class, which I think helped a lot. We are going to try and do the same this coming Saturday.
We will definitely work on the massage/touch on the tips and tails to help her.
Thank you for your advice Chris, we will work on what you have suggested.