My parents had a much better lesson on Saturday. Hermione was not as anxious and was working much better than she did on her first lesson, which made the experience more pleasant for the both of them. They did arrive 30 minutes before class, which I think helped a lot. We are going to try and do the same this coming Saturday.
My mom is a big animal lover, like myself and always wants to put her animals first. I think the more my mom sees Hermione improve and start to work well the more she will enjoy the process.
We will definitely work on the massage/touch to help Hermione. Thank you for your advice Chris, we will work on what you have suggested.